ITS 280 - Computer Repair and Maintenance

Credit(s): 3

This course covers the basic to more advanced features of maintaining, troubleshooting, and repairing the PC as required for completion of the A+ Certification Exam. Topics include safety, memory management, operating systems, managing files, software and hardware replacement, upgrades, and installations. (Intermittently)

Course Learning Outcomes: Upon completion of the course, students will be able to

Identify basic terms, concepts, and functions of computing system components, including how each component should work during normal operation and during the boot process.
Identify all field replaceable units found in a personal computer, and describe the functionality of each unit.
Identify common peripheral ports, associated cabling, and their connectors.
Identify hardware methods of upgrading system performance.
Analyze common symptoms and problems associated with each component provide solutions to
troubleshoot and isolate the problems.
Analyze service methodologies for eliciting problem symptoms from customers.
Identify the purpose of various types of preventive maintenance products and procedures.
Analyze issues, procedures and devices for protection within the computing environment, including
people, hardware and the surrounding workspace.
Complete installations of memory modules, storage devices, system boards, processors, power supplies, and multimedia devices.
Demonstrate appropriate customer service toward client troubleshooting problems.