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Sep 07, 2024
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ITS 280 - Computer Repair and Maintenance Credit(s): 3
This course covers the basic to more advanced features of maintaining, troubleshooting, and repairing the PC as required for completion of the A+ Certification Exam. Topics include safety, memory management, operating systems, managing files, software and hardware replacement, upgrades, and installations. (Intermittently)
Course Learning Outcomes: Upon completion of the course, students will be able to - Identify basic terms, concepts, and functions of computing system components, including how each component should work during normal operation and during the boot process.
- Identify all field replaceable units found in a personal computer, and describe the functionality of each unit.
- Identify common peripheral ports, associated cabling, and their connectors.
- Identify hardware methods of upgrading system performance.
- Analyze common symptoms and problems associated with each component provide solutions to
- troubleshoot and isolate the problems.
- Analyze service methodologies for eliciting problem symptoms from customers.
- Identify the purpose of various types of preventive maintenance products and procedures.
- Analyze issues, procedures and devices for protection within the computing environment, including
- people, hardware and the surrounding workspace.
- Complete installations of memory modules, storage devices, system boards, processors, power supplies, and multimedia devices.
- Demonstrate appropriate customer service toward client troubleshooting problems.
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