AHMS 220 - Medical Office Procedures

Credit(s): 4

Prerequisite(s): sophomore standing in the Health Care Office Management or Medical Assistant program or instructor’s consent.
This comprehensive course, designed for students pursuing medical field careers, covers administrative office procedures, telephone skills, medical law, employment law, appointment scheduling, office facilities, communication and electronic medical records. (Fall Semester)

Course Learning Outcomes: Upon completion of the course, students will be able to

Utilize proper etiquette using various media, such as office phone, cellphone, social media, face-to-face, computer, etc.
Perform receptionist’s duties, exhibit the ability to triage phone messages, patient walk-in emergencies, and schedule patients accordingly.
Describe office policies and procedures such as opening and closing a medical office.
Obtain referrals and precertifications to assist with appointment scheduling and inpatient and outpatient admissions.