AHMS 106 - Healthcare Professional

Credit(s): 1

This course, designed for healthcare workers, emphasizes the importance of professionalism and the need to perform in a professional, ethical, legal, and competent manner in a medical office setting. (Spring Semester)

Course Learning Outcomes: Upon completion of the course, students will be able to

Identify and demonstrate appropriate professional communication, such as positive attitude, manners, etiquette, cultural sensitivity, conflict resolution, etc.
Recognize and avoid inappropriate communication, such as sarcasm, slang, negativity, etc.
Ask clarifying questions when the meaning and intent of others’ communication is unclear.
Demonstrate alternative methods of communication when verbal and nonverbal barriers are present.
Maintain patient confidentiality according to HIPAA regulations.