Jul 01, 2022  
2018-2019 Academic Catalog 
2018-2019 Academic Catalog Archived Catalog

Patient Relations Specialist, CTS

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(This program is also offered at the Lincoln County Campus)

Patient Relations Specialists are very important to a medical office or hospital. The Patient Relations Specialist is often the first person with whom a patient interacts with over the phone or upon arriving at a medical office. Therefore, the Patient Relations Specialist is integral to shaping the patient’s first impression of the medical practice, which could shape the patient-provider relationship for the long-term.

Patient Relations Specialists manage the flow of information in doctors’ offices and other health care establishments. They set up appointments, organize paperwork and distribute information via mail, telephone and email. Patient Relations Specialists use desktop publishing programs and digital graphics to make spreadsheets, manage data and create documents on computers. They also communicate with vendors, inspect leased supplies and organize stockrooms and are often responsible for training new employees. Upon completion of this program, students will:

  • Communicate professionally and effectively;
  • Demonstrate professional work habits expected in the medical profession, including maintaining privacy;
  • Format medical documents;
  • Apply data to an electronic health record;
  • Schedule patients, answer phones, organize records;
  • Use current technology in a medical office; and
  • Use appropriate medical terminology.

Required Courses

Total Credits: 28-29

*Indicates prerequisite and/or corequisite needed. Check course description.

Opportunities After Graduation

  • The Montana Department of Labor and Industry projected that employment in the medical office professions would grow by 16.9% from 2008-2018. This is much higher than the 11% growth rate projected for all occupations. The aging of the population will continue to drive employment increases in all occupations related to health care.
  • Apprenticeship opportunities may be available for this program.  Please see the Faculty Advisor for more information.

Advising Information:

For more information about this program, contact the FVCC Student Support Center or a Faculty Advisor. 

Student Support Center Advisor Faculty Advisor (Kalispell Campus) Faculty Advisor (Lincoln County Campus)
Jori Bullemer Brenda Rudolph, M.B.A. Chad Shilling, M.B.A.
LRC 129 BSS 106 LCC Room 105
(406) 756-3905 (406) 756-3858 (406) 293-2721 ext. 233
jbullemer@fvcc.edu brudolph@fvcc.edu cshilling@fvcc.edu


Gainful Employment

For occupational information, tuition and fees, and other gainful employment disclosures, visit our website at www.fvcc.edu/gainfulemployment.html.

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